Frequently Asked Questions
How do I access the databases from home?
To access certain restricted online resources (such as article databases and encyclopedias with a red lock icon) from off-campus, Holland College staff and students will be asked to enter their Holland College username and password.
Please temporarily disable any firewall software on your computer such as Norton Firewall before attempting to access restricted online resources from home, otherwise you may encounter problems accessing these resources. Remember to enable the firewall software after you are finished.
Students and staff have encountered problems when using Google Chrome at home to access the databases. If you encounter problems with Google Chrome, please use Firefox.
If you encounter any difficulties, please contact staff at your nearest library or e-mail us at email@example.com
How do I download Ebsco eBooks onto my computer or an eReader?
Downloading Ebsco eBooks
· Go to the following URL to access the eBooks database https://rpa.hollandcollege.com:2048/login?url=http://search.ebscohost.com/login.aspx?authtype=ip,url&profile=ehost&defaultdb=nlebk
· Create a free Ebsco account by clicking on the Sign In link at the top of the page
· Do a search for eBooks. Click on the Advanced search link to expand your search to include related words and/or a full-text search
· You can also do a search in the Articles/eBooks search box and limit your results to eBooks.
· Open the full record of an eBook
· Open up the Table of Contents links and select a chapter that you would like to print
· Click on the print button on the right-hand side. It will print to a PDF. Select what pages to include in the PDF. “This section” is a good choice. Note that you can only print a certain number of pages of a book. This limit will be displayed. If your section is larger than the limit, then the section select box will be disabled. When you click on the “Print PDF” button it will create a file for you save. You can load this file onto any eBook readers that support PDF files. If you load it onto the library Amazon eBook readers, the Ebsco watermark makes the file almost unreadable. This is the same as the Kobo mini as well. You are best to use the library Sony eBook readers. It works fine on iPod touches etc.
· To download the full eBook, click on the “Download this eBook (Offline)” link in the full title record. You need to sign into your free Ebsco account that you created. You can also create an account if you haven’t done so already. Please note that due to publisher restrictions, not all Ebsco eBooks are available for download. You won't see the download link if this is the case. You can still print off pages as outlined above.
- We have found it a much easier process to download the free Ebsco eBooks App and then use the app to search for and download eBooks to your device
· In the Check Out box that appears next, Click on the Adobe Digital Editions link to install this free software which requires that you create a free account. . This allows you to read eBooks that are encrypted with Digital Rights Management (DRM). This software is available for both PCs and Macs. You need to do this first before checking out the book. Next, select a checkout period. Once the checkout period has elapsed, the eBook will no longer be available because of DRM.
· When you click on the Check Out box, it will give you the option to save a special file or open it. Choose to open it with Adobe Digital Editions. If you connect the Sony eBook reader to your computer, you can drag this book into the reader. You first need to go to Library View which is the icon on the top-left corner. This is not compatible with the Kindle eReaders. You can read these eBooks on iPhones and iPads by loading the free Bluefire Reader app onto to your smart phone, and reading the instruction manual that comes with it on how to load eBooks onto the device. You are basically using the File Sharing section of the apps on your device in iTunes. Select Bluefire Reader and add the eBook that you opened in Adobe Digital Editions which should be stored in your “My Documents” -> “My Digital Editions” folder. You’ll then need to sync your device. You can also read the eBook on your computer within Adobe Digital Editions.
· Currently, most Ebsco eBooks are in PDF format. The Sony eReader does a good job of displaying PDF books. They are starting to include eBooks in ePub format. If you do a search the following search, you will find all the ePub eBooks: FM EK (there are very few. Make sure you use ALL CAPS). ePub ebooks are easier to navigate and read.
Macs and Ebsco eBooks
· If your Mac is unable to view the Ebsco eBooks, you can download and install the Google Chrome browser for the Mac and use this to search for and read eBooks online. If you want to download it, download and install the free Adobe Digital Editions for Mac, and follow the instructions above.
How do I find books?
When you need to locate information sources at Holland College, a good place to begin is Horizon, our library catalogue. It lists books, videos, electronic books, magazines, government documents, and a variety of other materials held by all programs in all of our campuses.
You can find our online catalogue at http://library.hollandc.pe.ca.
If we don't have the title you want, check out these options.
How do I get a library card?
If you are a current student of Holland College, your student ID card is also your library card. Activate the barcode on the back of your ID card at your centre's library or contact us at firstname.lastname@example.org.
If you are not currently a student or staff member of the College, you can register as a borrower by filling in and printing the External Borrower Information Form. Drop the completed form off at any of the College's libraries. Please be prepared to present proof of identification (e.g. a driver's license).
How do I renew items I have signed out?
The loan period for most items in our collection is one week, although some high demand titles may have been assigned shorter loan periods. If you need to keep materials for longer than the loan period, it is very important that you renew those items.
You may renew your loans in-person at any of our library locations. If you prefer, you may also make a renewal request online.
To make a online renewal request, visit our online catalogue and click on the My Account tab or Login link. You will then be prompted to enter your 14-digit barcode number (enter without spaces). Once logged in to your account, click on either the Checked Out tab or Items Out link. A list of your loans should appear. Click the box beside each title that you wish to renew, and then click on the Renew button at the top/bottom of the list.
Please note: we regret we cannot renew any items for which there are pending requests or in cases where the maximum number of allowable renewals (5) has been exceeded.
How do I request a book or article from another library outside of Holland College?
This service is available to current students, staff and faculty of Holland College. It supplements the resources of the Holland College Library Services by making available books and articles located at other libraries.
All requests are processed through the Charlottetown Centre Library. Individuals may submit requests in person, in a form on our website, or directly from EBSCO citations in our online databases.
Books are normally available within 1 to 3 weeks, but may take longer depending on where the request was sent and whether or not the item is available at the time of the request. Article delivery can take 2 days to a week. Therefore, requesters should be aware of the time factor and do their research in advance of deadlines.
At the present time there is no charge for Interlibrary Book Loans or Article Delivery at Holland College. However, requesters are responsible for any costs incurred due to loss, damage, and overdue fines as well as additional charges for rush orders.
For Staff: This service does not replace program-related collection development. Materials borrowed via this service must be related to curriculum, professional development, or staff research. Requests of a personal nature should be directed to the Confederation Centre Public Library, UPEI, or other libraries as appropriate.
How do I request something that another borrow has signed out?
You may make an in-person request for library materials from any campus at any of our library locations. If you prefer, you may also make an online request.
To make an online request, visit our online catalogue and conduct a search for the material you desire. Once you have identified an item of interest, simply click on the Request Item icon that appears next to each title on the list of titles or the full bibliographic record for an individual title. The list screen looks like this:
You will then be prompted to enter your 14-digit barcode number (enter without spaces), your desired location for item pick-up, and any other note or instruction you may wish to add.
When the material is available for pick-up, you will receive notification from the library by e-mail, telephone, or in person. Requests are usually held for three working days. If you no longer require the material, please advise your nearest library or cancel the request online in the My Account feature. To do so, visit the library catalogue, click on the My Account tab, enter your barcode, click on Holds, select items for cancellation, click on Cancel.
I am a distance student - what services are available?
Registering for Distance Services
Distance library services are available to current Holland College students, faculty and staff working off-campus for extended periods of time.
When you register at Holland College as an off-campus learner, please contact library services to set you up with a library account and to assign you a library barcode. Please email email@example.com and include your contact information, mailing address, and the program you are enrolled in.
Getting Help (Q&A)
Have a question that needs an answer? Send it along to one of our trained library staff. You can call us at 902-566-9558 or any of the numbers listed on our Contacts page, or email firstname.lastname@example.org
Kindle and Sony eBook Readers
The Charlottetown Centre Library has 6 Kindle and 4 Sony eBook Readers available to students and staff for a 2 week loan period. They come loaded with many eBooks and other eBooks can be uploaded through the USB cable that is included with each eReader. Here are some useful links:
- Kindle eBook Reader
- Sony eBook Reader
- Kindle eBooks loaded onto the Kindle
- Sony eBooks loaded onto the Sony Reader
If you want to load an eBook onto the Kindle or Sony Reader you can go the Project Gutenberg website which has a collection of over 30,000 free public domain eBooks including many classics.
Both the Kindle and the Sony Reader come with quick start guides on how to use each device and how to upload eBooks.
If you wish to place a request for a Kindle or Sony, you can either click one of the reader links above and place a request using your library barcode number which is on the back of your student ID, or you can drop by the library or call us at 566-9558. You will be notified when it is ready for pickup at the Charlottetown Centre Library. Unfortunately, we can't ship these devices to other locations for pickup.
Please fill out our short online survey after you have used one of the Kindles.
Videos to help with your research
What services are available for external borrowers (Island Community)?
Holland College is pleased to offer circulation services (excluding interlibrary loan) to members of the Island community who are not enrolled students or staff.
In order to borrow from our collections, you will need to register at one of our resource centres and present some valid identification. If you wish, you can download our registration form here and bring it with you when you make your first visit. Once registered, you will receive a borrower card with a 14-digit barcode number. You can use this barcode number to make requests in our online catalogue or to request online renewals of items you have borrowed.
You may borrow up to six items at a time from us, and you may renew your loans up to five times, provided there are no pending requests for the items. If a student or staff member requests materials signed out to you, however, we reserve the right to recall those items before their due date. You should also know that, although we do not charge late fees for overdue items, you will be charged for replacement of any materials that are lost or damaged. Holland College may also decline to lend materials to users who are perpetually in arrears or who do not respect the terms of loan.
Internet access and online databases
Members of the Island community are welcome to use the library public computers for Internet access as well as for searching our subscription research databases. Please check with library staff about logging you in to one of the computers in the library. Because of our license agreements, only currently enrolled Holland College students and staff can access the subscription databases from off-campus or at home.
What services are available for Holland College alumni?
Did you know that you can still use Holland College Library Services after you graduate? Here's what we offer...
In order to borrow from our collections, you will need to re-register at one of our resource centres and present some valid identification. If you wish, you can download our registration form here. Once registered, you will receive a new borrower card with a 14-digit barcode number. You can use this barcode number to make requests in our online catalogue or to request online renewals of items you have borrowed. You may borrow up to six items at a time from us, and you may renew your loans up to five times, provided there are no pending requests for the items. If a currently enrolled student or staff member requests materials signed out to you, however, we reserve the right to recall those items before their due date. You should also know that, although we do not charge late fees for overdue items, you will be charged for replacement of any materials that are lost or damaged. Holland College may also decline to lend materials to users who are perpetually in arrears or who do not respect the terms of loan.
Internet access and online databases
Holland College alumni are welcome to use the library public computers for Internet access as well as for searching our subscription research databases. Please check with library staff about logging you in to one of the computers in the library. Because of our license agreements, only currently enrolled Holland College students and staff can access the subscription databases from off-campus or at home.